CHIKANVEDA – EXCHANGE POLICY
Last Updated: 15/July/2026
ChikanVeda understands that apparel purchases may sometimes require a size or product exchange.
1. Exchange Window
Eligible exchange requests must be submitted within [7] days from delivery, unless a different period is expressly mentioned on the relevant product page.
Each item is eligible for exchange only once.
2. Eligible Exchanges
Subject to availability, exchanges may be permitted for:
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size-related issues;
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incorrect size supplied by ChikanVeda;
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incorrect product supplied;
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eligible product defects;
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products materially different from the order.
3. Exchange Conditions
The product must ordinarily be:
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unused;
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unworn;
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unwashed;
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unaltered;
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free from stains, perfume, makeup or body odour;
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accompanied by original tags and packaging where reasonably available.
4. Size Exchange
Customers should consult the product size chart before purchasing.
A size exchange is subject to availability of the requested size.
If the requested size is unavailable, ChikanVeda may offer an alternative remedy such as another exchange option, store credit or refund, depending on the circumstances and applicable policy.
5. Product Exchange
If the wrong product is supplied by ChikanVeda, the customer should contact us promptly.
Subject to verification, ChikanVeda may arrange replacement/exchange at no additional product cost to the customer.
6. Defective Product
Where a product is genuinely defective, ChikanVeda may offer replacement, exchange, return/refund or another legally appropriate remedy.
7. Non-Exchangeable Products
Subject to applicable law, exchange may not be available for:
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customised products;
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altered products;
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personalised products;
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made-to-order products;
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products that have been washed or used;
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products returned without required tags where the missing tag materially prevents identification or resale;
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products expressly identified as non-exchangeable before purchase.
8. Handmade Variations
Minor differences in hand embroidery, texture, weave, thread placement or colour shall not automatically qualify as defects.
9. Exchange Request
Contact:
or
Please provide the order number and photographs/videos where relevant.
10. Exchange Shipping
Where the exchange is caused by ChikanVeda supplying the wrong or defective product, ChikanVeda shall ordinarily bear the applicable return/replacement logistics cost.
For customer-requested size/style exchanges, any applicable shipping cost shall be disclosed in advance.
11. Availability
An exchange is subject to inventory availability.
If the replacement is unavailable, ChikanVeda may offer an alternative remedy in accordance with the applicable policy and law.
