CHIKANVEDA – SHIPPING & DELIVERY POLICY

Last Updated: 15/July/2026

ChikanVeda aims to provide safe, reliable and timely delivery of your orders.

1. Delivery Locations

We currently deliver to serviceable locations within India through our logistics partners.

Delivery availability may depend on the serviceability of the destination PIN code.

2. Order Processing

Orders are normally processed after successful order confirmation and payment verification, where applicable.

Orders may require additional processing time during:

• weekends and public holidays;

• major sales;

• festive periods;

• product launches;

• unusually high order volumes;

• unforeseen operational circumstances.

The applicable estimated dispatch timeline shall be communicated on the Website or order confirmation wherever possible.

3. Estimated Delivery

Delivery timelines displayed on the Website are estimates unless expressly stated as guaranteed.

Actual delivery may vary depending upon:

• destination;

• courier serviceability;

• weather;

• public holidays;

• transportation conditions;

• customer availability;

• incorrect/incomplete address;

• unforeseen logistical circumstances.

4. Shipping Charges

Shipping charges, if applicable, shall be displayed before order confirmation.

Any applicable taxes or compulsory charges shall be disclosed in accordance with applicable law.

5. Order Tracking

Where tracking information is available, ChikanVeda may provide the tracking details through email, SMS, WhatsApp or other appropriate communication channels.

Tracking information is generated by the logistics provider and may not update immediately.

6. Delivery Attempts

The logistics partner may make multiple delivery attempts in accordance with its operational procedures.

Customers should ensure that the recipient or an authorised person is available at the delivery address.

7. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect, incomplete or inaccessible address provided by the customer, additional shipping/re-delivery charges may apply where legally permissible and where such charges are actually incurred.

8. Delayed Delivery

If delivery is delayed beyond the estimated timeline, customers may contact:

support@chikanveda.com

+91-8679836902

ChikanVeda shall reasonably assist in coordinating with the logistics provider.

9. Damaged or Tampered Package

Customers are encouraged to inspect the package upon delivery.

If the package appears damaged or tampered with:

1. Photograph & video the package before opening.

2. Record the condition of the packaging.

3. Retain the packaging and product.

4. Contact ChikanVeda promptly.

This helps us investigate logistics-related claims.

10. Missing or Wrong Product

If you receive:

• a wrong product;

• a missing product;

• a substantially different product; or

• a product materially damaged in transit,

please contact ChikanVeda as soon as reasonably possible with:

• order number;

• photographs/videos;

• description of the issue;

• packaging evidence, where available.

The claim shall be reviewed under the Return/Exchange Policy.

11. Undelivered / Returned Shipments

If an order is returned to ChikanVeda because of:

• repeated failed delivery attempts;

• incorrect address;

• refusal to accept delivery;

• non-availability of recipient;

• COD refusal;

ChikanVeda may contact the customer regarding re-dispatch or cancellation.

Any actual re-shipping charges may be recovered where legally permissible and transparently disclosed.

12. Force Majeure

Delivery delays caused by circumstances outside ChikanVeda’s reasonable control shall not ordinarily constitute a breach of these delivery estimates.