Privacy policy

CHIKANVEDA – PRIVACY POLICY

Last Updated: 15/July/2026

ChikanVeda respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how ChikanVeda collects, uses, stores, shares and protects personal information when you visit or use www.chikanveda.com, communicate with us, or purchase our products.

1. Who We Are

ChikanVeda

Proprietorship

H.N. A-79, Kamla Nehru Nagar, Vikash Nagar, Lucknow, Uttar Pradesh – 226016, India

Phone: +91-8679836902

General Email: support@chikanveda.com

Customer Support: chikanveda@gmail.com

Website: www.chikanveda.com

For applicable personal-data processing, ChikanVeda acts as the relevant data fiduciary/data controller as applicable under law.

2. Information We May Collect

Depending upon your interaction with us, we may collect:

A. Identity Information

name;
billing/shipping address;
phone/mobile number;
email address.

B. Order Information

products purchased;
order number;
order date;
order value;
delivery address;
return/exchange information;
customer communications.

C. Payment Information

Payments may be processed by third-party payment providers.

We generally do not require or store complete payment credentials such as card PIN, CVV or complete card numbers.

D. Technical Information

When you visit our Website, technical information may be collected, including:

IP address;
browser type;
device information;
operating system;
approximate location derived from technical information where applicable;
Website usage information;
cookies and similar technologies.

3. How We Use Personal Data

We may use personal data for legitimate business and legal purposes, including:

processing orders;
delivering products;
processing returns, exchanges and refunds;
communicating with customers;
providing customer support;
processing payments;
preventing fraud;
maintaining transaction records;
complying with tax and accounting requirements;
improving products and Website functionality;
sending service-related communications;
sending marketing communications where permitted and based on applicable consent/legal requirements;
handling complaints and disputes;
complying with legal obligations.

4. Lawful Basis / Consent

Where applicable law requires consent, ChikanVeda shall seek consent through an appropriate notice or consent mechanism.

Consent shall be obtained through an affirmative action where required.

You may withdraw consent where the law provides such a right, subject to the consequences of withdrawal where processing is necessary for fulfilment of an order or compliance with law.

The Consumer Protection (E-Commerce) Rules also require affirmative consumer action rather than automatically recording consent through mechanisms such as pre-ticked boxes.

5. Cookies

The Website may use cookies and similar technologies to:

operate essential Website functions;
remember preferences;
maintain shopping-cart functionality;
understand Website usage;
improve user experience;
support analytics and, where lawfully permitted, marketing.

Where legally required, non-essential cookies shall be activated only after obtaining the appropriate consent.

6. Sharing of Personal Data

ChikanVeda may share necessary personal data with service providers such as:

payment processors;
courier/logistics providers;
Website hosting providers;
technology providers;
customer-support providers;
analytics providers;
professional advisers;
governmental or regulatory authorities where legally required.

ChikanVeda shall seek to limit sharing to information reasonably necessary for the relevant purpose.

7. Payment Security

Online payments may be processed through third-party payment gateways.

ChikanVeda does not ask customers to disclose OTPs, PINs, CVVs or passwords through email, telephone, WhatsApp or social media.

Customers should never share such confidential credentials with anyone claiming to represent ChikanVeda.

8. Data Security

ChikanVeda shall implement reasonable technical and organisational safeguards appropriate to the nature of personal data and applicable law.

No Internet-based system can be guaranteed to be completely secure.

In the event of a legally reportable personal-data breach, ChikanVeda shall take steps required under applicable law.

9. Data Retention

Personal data shall be retained only for as long as reasonably necessary for:

the purpose for which it was collected;
customer-service requirements;
legal and regulatory compliance;
taxation and accounting;
fraud prevention;
dispute resolution;
enforcement of legal rights.

Different categories of records may therefore be retained for different periods.

10. Children’s Data

The Website is not intentionally directed at children.

Where applicable law imposes specific requirements relating to children’s personal data, ChikanVeda shall comply with those requirements.

11. Your Rights

Subject to applicable law and the commencement of relevant statutory provisions, you may have rights relating to your personal data, including applicable rights to:

obtain information about processing;
access personal data;
request correction;
request erasure where legally available;
withdraw consent where consent is the legal basis;
raise a grievance;
nominate another individual where such right is provided by law.

Requests may be submitted to:

Email: chikanveda@gmail.com

12. Marketing Communications

Where applicable, marketing communications shall be sent in accordance with consent and applicable law.

You may opt out of promotional communications by:

using the unsubscribe facility in the communication; or
contacting ChikanVeda at chikanveda@gmail.com.

Service-related communications necessary for an order may continue where legally permitted.

13. Third-Party Websites

The Website may contain links to third-party websites, social-media platforms or services.

ChikanVeda is not responsible for the privacy practices of independent third parties.

You should review their respective privacy policies.

14. International Processing

Some technology or service providers may process information outside India.

Where personal data is transferred or processed outside India, ChikanVeda shall do so subject to applicable law and any restrictions notified by the competent authority.